SWIFT - Swift Command - iOS BT Troubleshooting
The 2021 update to the Swift Command 2019 app has brought significant updates to the functionality, stability, and speed of the Bluetooth communication with your Swift Caravan. To allow you to make the most of the Swift Command app, this troubleshooting article explains how to address issues that may impact usage of the app on modern iOS devices.
Issue
Bluetooth Disabled
In modern versions of the iOS operating system, Apple
have significantly increased the amount of control users have over what
components of a device an app can use. Unfortunately, this can lead to
confusion when permissions to critical components, such as Bluetooth, are
denied to an app. In the event the Swift Command 2019 app has its access to
Bluetooth denied, tapping the Control Panel button will result in the pop-up
shown above. In the event you face this issue, please follow the following
steps.
1. Ensure Bluetooth is Enabled System Wide
In
the system Settings app, ensure that the Bluetooth status displays ‘On’. If it
does not, tap to enter the Bluetooth settings page and set the Bluetooth toggle
to the on position.
2. Ensure Bluetooth Permissions are Granted
In
the system Settings app, scroll to the list of your installed apps at the
bottom and locate the entry for Swift Command 2019. Tap the entry to view the
permissions page for the Swift Command 2019 app.
If
Bluetooth permissions have been denied to the Swift Command 2019 app, this page
on your device will display as above. Please toggle the switch on the Bluetooth
entry to grant permission to the app, so it looks like the image below.
Now
return to the Swift Command 2019 app. If you have an established pairing with
your Swift Control Panel, tapping the Control Panel icon will allow you to
connect. If you are yet to pair, tapping the icon should bring up the pop-up
shown below.
Support
If you need help or support
please see the link below to the new Sargent Help Centre, where you will find
support documents within the Knowledge Base section and in the Ticket section
the option to raise a support ticket if you need further help.
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